![]() Businesses should focus on mapping the story ending-the end goal of that user. “User personas provide a starting point for user journey maps. ![]() ![]() Three other aspects to keep in mind are the aforementioned user personas, timeline, and channels. What should be included in a journey map? For example, it might be the journey through a website, or when completing a particular task. Whereas experience maps generally show the end-to-end customer journey, a user journey document typically only shows part of the user journey. Which is an example of a user journey document? If you want to learn more on how to make user journey maps, read our article How to Make a User Journey Map (Template + Official Guide). With this free download, you will get a user journey map template with sample content (seen above) to give you an idea of how it should look and be created. Frequently Asked Questions Is there a free user journey map template?
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